Mobility Solution Assessment and Provision

1. Home assessment

To establish the needs of the client, their family and carers this involves an introduction to PMS and our role in the process. We then conduct a detailed appraisal of the requirements of the client and family/carers including vehicular ergonomics, linked activity and all relevant environmental issues such as parking facilities, road access and transfer considerations.

2. Recommendation

We prepare detailed report and project plan with costings and caveats including manufacturer/supplier evaluations and recommendations highlighting any significant issues or considerations in the operation and supply of the proposed solutions.

3. Production and delivery

Once we have an agreed solution we take full responsibility for the following:

• Project management independent of, or within case management procedure, as appropriate
• Vehicle selection, location, adaptation and supply (at 0% rate VAT where applicable)
• Full reporting procedure – client, lawyer and case manager
• Vehicle insurance. Warranty extension and part exchange options
• Follow up visits
• Post delivery service
  • PMS Service Care – a comprehensive maintenance and repair support service
  • Insurance - specially adapted vehicles often need specially adapted insurance
  • Advice and Information Hotline - The PMS Hotline service is there to help with a wide range of FAQs from getting back to driving to obtaining a blue badge and DLA 404 information.